Standard Delivery is FREE. Items will be posted First Class as soon as they are available for dispatch. This will be between 1 and 10 working days. We will send you an email when your package has been dispatched.
Special Delivery is £6.50. Items will be posted Special Delivery as soon as they are available for dispatch. This will be between 3 and 10 working days. We will send you an email when your package has been dispatched. Please contact us if you need your items for a special occasion and we will let you know when to expect delivery.
Worldwide delivery rates are added at the checkout. They are: £7.50 for Europe: Andorra, Austria, Azures, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxumbourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland. £10 for the USA. £15 for Australia and New Zealand Price is per order. We are unable to deliver to other countries at present.
Returns Our products come with our guarantee of quality and should you be unhappy with something you can return it for a full refund within 14 days of receipt. We are unable to accept returns after that period, unless there is a manufacturing defect. If you are not entirely satisfied with your purchase, please return it in its original condition within 14 days of the date of order shown on your dispatch note. Please note we will not refund if you are out of the 14 day return time. Bespoke commissions are non-refundable. Returning the Parcel The item must be repacked in the same condition as it was received. Please obtain proof of postage. Attach a label with our address as below: Botanical Jewellery, 6 Horizon Fields, Sennen, Penzance, Cornwall, TR197AU Return will be at your expense and is not refundable by Botanical Jewellery. Refunds Refunds will be processed in accordance with our returns policy. Items must be returned in their original condition within 14 days of the date shown on your dispatch note. Once the product has been received and inspected (see Reasonable care) we will send you an email letting you know we have received and processed your return. After you have received the email please allow up to 21 working days for the refund to be credited to your account. Unfortunately we do not refund the delivery cost. Please note that we try to ensure that all products are displayed accurately as possible and if products are slightly different in colour this is not deemed as faulty. Reasonable care You have a legal obligation to take reasonable care of the products while they are in your possession. If you don't take reasonable care of the products before returning them to us, you may have to compensate us. Cancelling an Order Unfortunately we can't guarantee to stop an order once it's been confirmed by us. If you change your mind about your order after this point, please email as soon as possible email@example.com, and if the order can be stopped we will refund you in full. Refunds may take up to 7 working days, depending on your bank. If it is too late to cancel the order, you can return the products in accordance with this returns policy. This returns policy does not affect your statutory rights in respect of defective products. Please feel free to use the form in "Contact Us" if you have any questions and we will answer as soon as possible.